Shipping policy

Shipping Policy

Last Updated: 25 June, 2026

Thank you for shopping with Zappy-Cart. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are processed within 1 day after payment confirmation.

  • Orders are processed on business days only (Monday to Saturday, excluding public holidays).

  • Once your order has been processed, it will be handed over to one of our trusted shipping partners.

Please note that during peak seasons, sales, or holidays, processing times may be slightly longer.

2. Shipping Methods

We work with reliable courier partners to ensure safe and timely delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (where available)

The available shipping options will be displayed during checkout based on your delivery location.

3. Delivery Time

Estimated delivery times are:

  • Metro Cities: 4–5 BUSINESS DAYS

  • Other Cities & Towns: 5–7 BUSINESS DAYS

  • Remote Locations: 7 BUSINESS DAYS

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, festivals, or unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated during checkout.

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping (if available): [SHIPPING COST]

  • Free Shipping: Available on eligible orders as announced on our website.

Any applicable shipping charges will be displayed before payment.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • Your tracking number

  • A tracking link (where available)

You can use this information to monitor the status of your shipment.

6. Delivery Delays

While we aim to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier service disruptions

  • Incorrect shipping information

  • High order volumes

If your order is significantly delayed, please contact our support team at zappycart.help@gmail.com.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders returned due to incorrect addresses may require reshipping charges.

8. Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit:

  • Contact us within 1-2 days of the expected delivery date.

  • Include your Order Number and supporting photos (if applicable).

We will work with our courier partner to investigate and provide an appropriate resolution.

9. International Shipping

Currently, Zappy-Cart DOES offer international shipping.

If international shipping becomes available, shipping charges, customs duties, taxes, and delivery timelines will vary based on the destination country. Customers are responsible for any applicable customs duties or import taxes.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: Zappy-Cart

Email: zappycart.help@gmail.com

Business Address: Naya Ganj Kilagate, Gwalior, Madhya Pradesh – 474003

We appreciate your trust in Zappy-Cart and are committed to providing a smooth, reliable, and hassle-free delivery experience.